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UM E-Theses Collection (澳門大學電子學位論文庫)
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Lam, Long Wai
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UM E-Theses Collection (澳門大學電子學位論文庫)
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Lam, Long Wai
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A study of casino service employees' responses to customer mistreatment
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Ao, Sok Fan
Lam, Long Wai
2015.
Master
The impact of online social reviews on hotel booking intention : does reader-reviewer similarity matter?
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Chan, Cheng Chu
Lam, Long Wai
2016.
Master
Dealing with bad customers : a study of consequences of customer mistreatment and the moderating effects of psychological capital and service climate
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Chan, Hio Hei
Lam, Long Wai
2017.
Master
The impact of ethical leadership in the banking sector of Macao : the mediating role of moral disengagement on unethical behaviours
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Chau, I Fai
Lam, Long Wai
2019.
Master
Where is your online etiquette? : a multi-sample mediation study of cyber incivility victimisation, perpetration, and rumination through embarrassment at work
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Lei, Man Iong
Lam, Long Wai
2018.
Master
Antecedents of employee silence
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Leong, Iok In
Lam, Long Wai
2013.
Master
Trust in leadership, justice, and employee performance : evidence from AIA Macau
Leong, Weng Ka
Lam, Long Wai
2008.
Master
A study of work consequences of perceived compensation gap among non-resident workers in Macao
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Li, Li
Lam, Long Wai
2020.
Master
A model of multiple identifications of professionals in the workplace
Liu, Yan
Lam, Long Wai
2011.
Doctoral
PFBA(OB) 000 (SAMPLE) A model of multiple identifications of professionals in the workplace
Liu, Yan
Lam, Long Wai
2011.
Doctoral
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